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Home  /  Store Policies
Store Policies

TERMS AND CONDITIONS OF SALE

At Miller's Fine Jewelers, it is with great pride and integrity that we exceed our customers' expectations in service, selection and value. We are committed to offering you knowledgeable, friendly service and providing the finest quality jewelry at the best price. Thank you from all of us for your business.


Return Policy:
Miller's Fine Jewelers will gladly accept for return or exchange any item purchased from us providing it is in new condition within 30 days of the purchase date. Any jewelry that has been altered or worn is not eligible for return or exchange since it is no longer new. This includes rings that have been sized and/or worn. The original receipt must accompany all returns. Any jewelry purchased on a credit card will be returned on the same card. Purchases by cash or check will be refunded by check only. A waiting period of ten days will be required for customer's checks to clear before any refunds on checks can be made. Refunds will only be issued to the original purchaser. All boxes and instructions must be included with watch returns or exchanges. Refunds are not allowed on special order items, custom made items or sale items.

Special Orders:
Special orders will require a non-refundable deposit in the amount of 50%. Special orders are not refundable or returnable. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client's request.

Diamond Exchange:
Miller's Fine Jewelers will accept undamaged and unaltered diamond solitaire earrings, pendants, and rings at their full purchase price (less tax) in trade. The new item must equal at least twice the purchase price of the trade in value.

Layaway Policy:
Articles may be placed on layaway for a maximum of 120 days with a minimum deposit of 20%. Monthly payments are required. If the item has not been paid for within 120 days it will be returned to stock and a store credit in the amount of the original deposit and subsequent payments will be issued.

Liability:
Miller's Fine Jewelers uses special care in the handling and setting of gemstones but cannot be responsible for any damage that may occur in such handling and setting. Further, we cannot be responsible for damage attributable to unstable enhancement processes, for pressure or heat-sensitive stones, or stones with fractures as there is an inherent risk in handling and setting them. We recommend you have your jewelry insured. Please consult your insurance agent for your jewelry insurance needs or you may purchase a "GemShield" policy from us. Miller's Fine Jewelers will supply a free appraisal on any item purchased from us.

Servicing and Cleaning:
Miller's Fine Jewelers is happy to clean and check any jewelry you own regardless of where you purchased it free of charge. We recommend you do this twice a year. Please know that we check your jewelry as best we can but there are inherent qualities in jewelry that cannot be detected by visual inspection such as chlorine damage, poor casting, etc. Therefore, our inspections do not come with any guarantee your ring will not break or gems will not come out. Again, we recommend you have your jewelry insured.

Jewelry repair guarantee:
All jewelry repairs are guaranteed for 6 months excluding unreasonable wear or abuse. We are not responsible for any repair left over 90 days after completion of intended repair task. Most white gold jewelry is rhodium plated which is not a permanent treatment.


Diamond Disclosure:
The diamonds at Miller's Fine Jewelers have been purchased from legitimate sources not involved in funding conflict diamonds in compliance with the United Nations resolutions. Miller's Fine Jewelers has personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Returned Checks: Returned checks will be assessed a $25.00 fee.

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